Your IT, run by the team that wishes it had built it itself.
Northwind Ops is the engineering bench behind 140+ mid-market companies. We monitor, secure, and operate your stack so your people can ship the actual product.
Mid-market IT, measured honestly.
Median time-to-resolve across all customers, p50. Industry median: 4h 17m.
Of breaches start at the endpoint. We deploy CrowdStrike + Huntress with 24/7 human triage — not a dashboard you have to watch.
Customer-weighted uptime across the Northwind operating layer, trailing 90 days. See /status →
Seven services. One bench of engineers.
Managed IT & Helpdesk
15m response · 24/724/7 tier-1 and tier-2 absorbed so your team can ship.
- Endpoint provisioning, MDM, patching
- Identity lifecycle (Okta, Entra, Google)
- M365 / Google Workspace operations
Security Operations (SOC + MDR)
5m alert acknowledgeHuman-triaged detection and response, around the clock.
- 24/7 follow-the-sun SOC
- EDR + MDR on every endpoint
- Email + identity threat protection
Cloud & Infrastructure
99.99% control-plane availabilityAWS, Azure, GCP — operated, guardrailed, cost-watched.
- Landing zones + SCPs / Azure Policy
- IAM review every 30 days
- Cost anomaly detection
Network Engineering
99.95% site availabilityLAN, WAN, ZTNA — designed once, monitored forever.
- Meraki / Fortinet / Palo Alto operations
- ZTNA rollouts (Cloudflare, Tailscale)
- DNS filtering + DoH posture
Backup & Disaster Recovery
RPO 15m · RTO 1hTested restores. Not just "backups configured."
- Immutable, off-site backups
- Monthly restore drills (with proof)
- DR runbooks per business unit
Compliance
Audit-ready, year-roundSOC 2, HIPAA, CMMC, PCI — evidence collected continuously.
- Control mapping to your framework(s)
- Continuous evidence collection
- Auditor liaison + walkthroughs
One operating layer for everything that runs your company.
Identity. Endpoint. Network. Cloud. Backup. All correlated, all observable, all owned by one team. When something breaks at 2:14 AM, we already know — and we're already on it.
- T+00:00 Sensor flags lateral movement on FIN-LT-204
- T+00:11 Tier-2 analyst isolates host via EDR
- T+00:18 Customer on-call paged with summary + scope
- T+00:42 Root cause: stale OAuth token, vendor side
- T+01:14 Token rotated, IOC swept across fleet (412 endpoints clean)
- T+02:00 Post-incident report delivered
Series B SaaS · 412 endpoints clean · 0 customer-visible downtime
Three customers. Three big numbers.
What the second MSP gets right.
One team, one number.
No tier handoffs to vendors you have never met. The engineer answering at 2:14 AM owns your stack.
Engineers, not scripts.
Tier-1 here is staffed by people who could be tier-3 elsewhere. We pay for it. You feel it.
Transparent metrics.
Your own live dashboard. Our SLAs are public on /status. We do not hide a bad month.
No 36-month lockup.
Year-one commitment, then month-to-month. We earn the renewal every quarter.
Tell us what's broken.
Thirty minutes. No slide deck.
You'll talk to a senior engineer on the team that would actually run your stack — not a sales development rep.
- No NDA required for the first call
- We'll send a written summary within 24h
- If we're not a fit, we'll tell you who is