Helpdesk
99.992% · 90d
SOC / MDR
100.000% · 90d
Identity ops
99.981% · 90d
Endpoint mgmt
99.997% · 90d
Cloud guardrails
99.984% · 90d
Network operations
99.961% · 90d
Backup / DR
99.999% · 90d
SLA compliance · last quarter
| SLA | Target | Actual |
|---|---|---|
| First response (helpdesk) | 15m | 99.4% |
| Alert acknowledge (SOC) | 5m | 100.0% |
| Critical incident comm | 30m | 98.7% |
| Restore drill (monthly) | 12/yr | 12/12 |