Northwind Ops
99.989% uptime · 4m 11s avg first response
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Services

Seven services. One bench of engineers.

Every service follows the same shape so you can compare them honestly.

Managed IT & Helpdesk

15m response · 24/7

24/7 tier-1 and tier-2 absorbed so your team can ship.

  • Endpoint provisioning, MDM, patching
  • Identity lifecycle (Okta, Entra, Google)
  • M365 / Google Workspace operations
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Security Operations (SOC + MDR)

5m alert acknowledge

Human-triaged detection and response, around the clock.

  • 24/7 follow-the-sun SOC
  • EDR + MDR on every endpoint
  • Email + identity threat protection
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Cloud & Infrastructure

99.99% control-plane availability

AWS, Azure, GCP — operated, guardrailed, cost-watched.

  • Landing zones + SCPs / Azure Policy
  • IAM review every 30 days
  • Cost anomaly detection
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Network Engineering

99.95% site availability

LAN, WAN, ZTNA — designed once, monitored forever.

  • Meraki / Fortinet / Palo Alto operations
  • ZTNA rollouts (Cloudflare, Tailscale)
  • DNS filtering + DoH posture
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Backup & Disaster Recovery

RPO 15m · RTO 1h

Tested restores. Not just "backups configured."

  • Immutable, off-site backups
  • Monthly restore drills (with proof)
  • DR runbooks per business unit
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Compliance

Audit-ready, year-round

SOC 2, HIPAA, CMMC, PCI — evidence collected continuously.

  • Control mapping to your framework(s)
  • Continuous evidence collection
  • Auditor liaison + walkthroughs
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vCISO & Strategic Advisory

Monthly cadence + on-call

A named security leader, fractional time, full accountability.

  • Board-ready security reporting
  • Risk register ownership
  • Vendor security reviews
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